Customer Experience
- Overview of what the course covers.
- Strategies for engaging with today's customers.
- Understanding the importance of customer experience.
- Exploring branding and its various channels.
- Covering the customer journey, leveraging the voice of customers, measuring satisfaction, and understanding customer advocacy.
Who takes this Course
Business Owners and Entrepreneurs
Anyone Interested in Customer Experience
Content
-
Lecture 1: Intro
2 minutes 15 seconds -
Lecture 2: Today's Customers Part 1
12 minutes 42 seconds -
Lecture 3: Today's Customers Part 2
4 minutes 57 seconds -
Lecture 4: The Power of Branding
7 minutes 54 seconds -
Lecture 5: Customer Journey and Customer Persona
6 minutes 8 seconds -
Lecture 6: Voice of Customer
8 minutes 43 seconds -
Lecture 7: Customer Experience Indicators
6 minutes 13 seconds -
Lecture 8: Customer Advocacy
4 minutes 55 seconds
Meet your instructor
Ahmed Kassem
Ahmed is a Regional Seller who believes that Value Selling is the best way to win your customers hearts & minds while growing your business.
Ahmed has significant Business & Technical experiences that he gained over the past 16 years across Sales , Customer Experience , Project Management & Technical Functions.
Currently Ahmed is working as a Corporate Account Executive at Microsoft where he’s Helping Public Sector entities in South Africa transform their business digitally over Microsoft diversified Cloud products (Office , Security , Azure & Dynamics).
Ahmed is also a Freelance Trainer offering Organizations & Individuals a variety of training programs that are mixing modern Customer Experience with the Sales Techniques helping them to sharpen their skills in the current Digital Era.
